Terms of use

Scope and provider

These general conditions of sale are applicable to sales contracts concluded online via the site www.satine.paris between its consumer customers (you). Satine is a certified online store and is committed to meeting the requirements.Conclusion of the contract In accordance with the provisions of the Civil Code on the conclusion of online contracts, the contract will be concluded when you click on the button allowing you to confirm your order, after viewing the details thereof, and in particular its total price, and having had the opportunity to correct any errors. You will thus recognize your payment obligation.Language The language offered for the conclusion of the contract is English .


The contracts concluded on our website (data relating to your order and GTC in force on the day of your order) are archived for a period of 10 years. You can access the archived contracts by sending a request by email to thomas@satine.paris or by post to Boutique SATINE 3, Rue De La Haie-Coq, 93300 Aubervilliers, France.

Price VAT is included in the prices displayed on our site at the currently applicable legal rate. The prices mentioned on our site are indicated all charges included, in euros.

Deliveries made to countries outside the European Union may be subject to various charges and taxes, including customs and import VAT. These costs are borne exclusively by the buyer.

Delivery:Delivery costs are invoiced in addition to the prices indicated on the site. The exact amount of delivery costs is indicated in the ordering process. The date or delivery time is mentioned in the order process when selecting the carrier.

Payment : The means of payment available to you to pay for purchases made on our site will be indicated in your basket at the latest. Please note that the delivery of the goods will take place after receipt of your payment by us.

Retention of title :The transfer of ownership of the delivered goods will take place after full payment of the price.

Risk transfer: The transfer of the risk of deterioration or loss of the goods will take place when you take possession of the delivered goods or when the goods are delivered to a carrier appointed by you, other than one of those offered on our site.

Right to retract: You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.

To exercise the right of withdrawal, you must notify us SATINE 3, Rue De La Haie-Coq, 93300 Aubervilliers, France of your decision to withdraw from this contract by means of an unambiguous declaration (for example, letter sent by the post, fax or e-mail). You can use the model withdrawal form, but it is not mandatory. You can also complete and send the model withdrawal form or any other unambiguous declaration on our website "http://www.satine.paris/contactez-nous" so that the withdrawal period is respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period. Effects of Withdrawal In the event of your withdrawal from this contract, we will reimburse you for all payments received from you, including delivery costs (except for additional costs arising from your choosing, if any , a delivery method other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day we are informed of your decision to withdraw from this contract . We will process the refund using the same payment method you used for the initial transaction, unless you expressly agree to a different method; in any case, this reimbursement will not incur costs for you.We may defer reimbursement until we have received the item or until you have provided proof of shipment of the item, whichever is the earlier.You must return or return the goods to us without undue delay and, in any event, no later than fourteen days after you have communicated to us your decision to withdraw from this contract. 

Legal warranty: The legal guarantee intervenes under the conditions provided for by law. The rights referred to in Articles L.211-4, L.211-5, L.211-12 of the Consumer Code and Articles 1641 and 1648 paragraph 1 of the Civil Code apply. Please consult the most recent version of these texts on the website www.legifrance.fr/.

After sales service: You can send your complaints to our customer service by e-mail at thomas@satine.paris or by post to SATINE 3, Rue De La Haie-Coq, 93300 Aubervilliers, France.

Data protection: Please consult our personal data protection policy. Written on April 12, 2020.