Welcome to our FAQ (Frequently Asked Questions) section. Here we have compiled answers to the most frequently asked questions about our stainless steel jewelry. If you have any further questions, please don't hesitate to contact us and our team will be happy to help.
Q : What is stainless steel?
A: Stainless steel is an alloy of iron, chromium and other metals. It is renowned for its corrosion resistance and exceptional durability, making it an ideal material for jewelry.
Q : Is stainless steel jewelry hypoallergenic?
A: Yes, stainless steel jewelry is generally hypoallergenic. They are suitable for people with sensitive skin or allergies to base metals such as nickel. However, if you have specific allergies, we recommend that you consult a healthcare professional before wearing stainless steel jewelry.
Q: How do I care for stainless steel jewelry?
A: Stainless steel jewelry is easy to care for. Clean regularly with lukewarm water and mild soap, then wipe carefully with a soft cloth. Avoid harsh chemicals or abrasives that could damage the metal. For further information, please refer to our Care Guide.
Q: Does stainless steel jewelry tarnish?
A: No, stainless steel jewelry is highly resistant to tarnish. However, if your jewelry shows marks or scratches, you can polish it gently with a microfiber cloth or a cloth specially designed for metals.
Q: Can I wear my stainless steel jewelry in water?
A: Yes, stainless steel jewelry is water-resistant and can be worn while swimming or showering. However, we recommend that you avoid prolonged exposure to chlorinated or salty water, as this may affect the durability and appearance of your jewelry.
Q: Can I make a return if I change my mind about my order?
A: Unfortunately, we do not accept returns for changes of mind. However, if there are any defects or problems with your order, please contact us immediately. Our team is here to resolve any problems with your order and find a solution.
Q: What natural stones are used in your jewelry?
A: We use natural stones in our jewelry. Here's a non-exhaustive list: onyx, mother-of-pearl, African turquoise, amazonite, rhodonite and agate. Each stone brings a touch of natural beauty and authenticity to our creations.
Q: Can the colors of natural stones vary from the photos shown on the site?
A: Yes, the natural stones used in our jewelry, such as onyx, mother-of-pearl and agate, are natural materials with inherent variations. Consequently, the color and texture of the stones may differ slightly from those shown in the photos. However, we strive to select quality stones and provide you with jewelry that best reflects their natural beauty.
Q: Can I return a product if I'm not satisfied with the color of the natural stone?
A: If you encounter a problem with your order or notice a defect on one of our jewels, please contact us as soon as possible. Our team is here to help you and resolve the situation in the best possible way. We are committed to providing quality customer service and guaranteeing your satisfaction.
Q: What should I do if there's a problem with my order or I notice a defect on a piece of jewelry?
A: If you encounter a problem with your order or notice a defect on one of our jewels, please contact us as soon as possible. Our team is here to help you and resolve the situation in the best possible way. We are committed to providing quality customer service and guaranteeing your satisfaction.
We hope these answers have been helpful. If you have any further questions, please do not hesitate to contact us. We're here to help and provide you with all the information you need.