Satine distributes its stainless steel jewelry in France and Europe, as well as internationally (USA, Canada...). We understand the importance of fast, reliable delivery for our customers and we strive to provide you with a fast, secure and seamless delivery experience. We work with reliable partners to ensure that your order reaches you as quickly as possible. That's why we offer different delivery options to suit your needs.
Express delivery in France
We've partnered with Chronopost to offer you express delivery in just 24 hours. To benefit from this option, place your order before 1pm (local time) and we'll prepare and dispatch it the same day. You'll receive your parcel at the address of your choice the very next day. Take advantage of Chronopost's speed and reliability to receive your items faster than ever.
Delivery options in France
We offer different delivery options to ensure you receive your jewelry in the best possible condition in France:
- Chronopost Livraison 24h France: For orders placed before 1pm, the parcel is sent the same day with fast delivery in 24 hours.
- Colissimo Recommandé avec Signature 48h France: Secure 48-hour delivery with tracking and signature required in France.
- UPS Express Saver 2-3 Jours: Fast delivery in 2-3 days with tracking.
- DPD: Delivery in 1 to 2 days in France with tracking.
- GLS: 48-hour delivery in France with tracking.
- In-store collection: You can collect your order directly from our store or choose your own carrier.
Delivery costs may vary according to your destination and the weight of your order. Prices shown are exclusive of VAT.
Please note that delivery times are given in working days and may vary depending on your location. We will do our best to dispatch your order as quickly as possible.
Delivery options in Europe
We offer different delivery options to ensure you receive your jewelry in the best possible conditions in Europe:
- Colissimo Recommandé avec Signature 48h Europe: Secure delivery in 3 to 4 days with tracking and signature required.
- UPS Express Saver 2-3 Days: Fast delivery in 2-3 days with tracking.
- GLS : Delivery in 72 hours in Europe with tracking.
- DHL Europe: Delivery in 3 to 5 days in Europe with tracking.
Delivery costs may vary according to your destination and the weight of your order. Prices shown do not include VAT.
Please note that delivery times are indicative and may vary according to your location. We will do our best to dispatch your order as quickly as possible.
Shipping costs
Shipping costs include preparation, packaging and postage. Shipping costs vary according to the total weight of the package. We recommend that you group all items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Please note that delivery times may vary according to your geographical location and local delivery conditions. We make every effort to meet our delivery times, but circumstances beyond our control may occasionally cause delays.
Order tracking
Whichever delivery option you choose, we'll provide you with an order tracking number. This allows you to track the progress of your order in real time. Simply log in to your account on our website and view your order details to access the tracking.
Secured packaging
The safety of your parcel is very important to us. We carefully pack all our items to ensure they arrive in perfect condition. In addition, we work closely with our delivery partners to ensure that your package is handled with care during transit.
Customer service
If you have a problem with your order or a delay in delivery, our team is available to help you and answer any questions you may have. Please do not hesitate to contact us by e-mail or telephone, and we will do our utmost to resolve the situation as quickly as possible.